Terms of Services

  1. Who We Are and How to Get in Touch with Us
    1. www.seoservicesmalaysia.com is a site operated by SEO Services Sdn Bhd. We are registered in Malaysia under Business Registration No. 202001021901 (1378221-T).
    2. You can get hold of us in any of the following ways:
      1. by telephoning us on 03-2721 2324;
      2. by emailing us at info@seoservicesmalaysia.com; or
      3. by writing to us at Suite: 33-01, 33rd Floor, Menara Keck Seng, 203 Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia.
  2. What Are These Terms and Why Are They Important
    1. These terms and conditions are important. Please read them carefully before you place an order with us. They explain how we will supply you with the services that you have ordered.
    2. If, in these terms and conditions, we say that either of us may contact the other in “writing”, then this means by letter or by email.
    3. By using our site or services, you confirm that you accept these terms and conditions and that you agree to comply with them. If you do not agree to these terms, you must not use our site or services.
  3. Your Personal Details and How We Will Contact You
    1. For information on how we collect and use your personal information, please see our privacy notice, which is available here: www.seoservicesmalaysia.com/privacy-policy/
  4. Ordering Process and the Contract between You and Us
    1. The legal contract between you and us will come into existence once you have accepted our proposal.
    2. From time to time, we will introduce package services and you can upgrade or downgrade your package before the beginning of the following month.
    3. All services offered by us can be canceled without penalty at any time and we will cease to supply the services in the following month.
  5. Payment Details
    1. The fees of the services will be the price set out in our proposal.
    2. Our fees are subject to Sales and Service Tax (SST).
    3. When you need to pay depends on whether these are one-off or ongoing:
      1. for one-off engagement, you must pay for the selected SEO package: www.seoservicesmalaysia.com/seo-packages/ before we begin to supply the services.
      2. for ongoing engagement, we will invoice you monthly in advance for the services. You must pay the invoice within 7 days of the date of invoice.
  6. Refund Policy
    1. You acknowledge and agree that, due to the nature of the services offered on this site, no refunds will be provided once the order has been placed.
  7. Copyright and Intellectual Property
    1. Our site or services that we provide to you are subject to copyright. The content or material on this site is protected by copyright under Malaysia’s law and international treaties.
    2. You retain all rights, title and interest in and to the content or material you have provided to us in connection with the services. However, you agree to grant us a worldwide, irrevocable, non-exclusive royalty-free license to use the content or material to supply the services to you and for marketing purposes.
    3. Any content or material provided by you must not infringe the intellectual property or other legal rights of any third-party. We reserve the right to edit and/or remove any content or material that has been submitted, but we will not be responsible for any third-party claims relating to such content or material.
  8. General Disclaimer
    1. Use of our site or services is at your own risk. Everything on our site or services is provided to you “as is” and “as available” without any warranty or condition of any kind.
    2. We do not guarantee ranking and consistency of rankings due to ongoing changes in search engine ranking algorithms and there are at least 200 competitive factors that will affect SEO rankings.
    3. To the extent permitted by law, all terms, guarantees, warranties, representations or conditions not expressly stated in these terms and conditions are excluded.
    4. We will not be liable for any special, indirect or consequential damage, loss of profit or opportunity, damage to goodwill or loss of data arising out of or in connection with the services, whether in common law, under contract, in tort (including negligence), in equity pursuant to statute or otherwise.
  9. Your Obligations and Liability to Us
    1. We will inform you in our proposal of the information that we need from you in order to supply you with the services. We will contact you to request this information.
    2. If you don’t provide us with this required information in a reasonable time, or if information which you give us is not accurate, we may cancel the contract, or we may charge you for the additional costs which we incur as a result.
    3. You agree to indemnify and compensate us for any and all losses, costs, expenses or damages that we may incur as a result of any breach or omission by you of your obligations under this contract.
  10. Our Liability If You Suffer Loss or Damages
    1. If we provide any advice to you, including in any instructions provided to you with the services, then you should follow these carefully. We will not be liable to you for any loss or damage which is caused due to your failure to follow such advice or instructions.
    2. We do not limit or exclude our liability to you, where we are not allowed to do so by law. However, we are liable to you for the loss and damage you suffer and which we cause, but only if the loss or damage caused is foreseeable.
  11. Suspension of Services
    1. If something happens that means we must suspend the supply of the services to you, for example:
      1. to make minor technical adjustments or to resolve technical issues;
      2. non-payment of our fees,
      then we will contact you to let you know.
    2. If you breach these terms and conditions, we may suspend or prohibit your access to our site and/or bring legal actions against you.
  12. Our Rights to Cancel the Contract
    1. If you don’t comply with your obligations in these terms and conditions, we may cancel the contract. The following are examples of circumstances where we would consider that you have not complied with your obligations:
      1. you do not pay us on time, and you do not pay us within 7 days of us telling you that payment is overdue;
      2. you do not provide us with information which we have requested from you within a reasonable time.
    2. If we cancel the contract because you have not performed your obligations, we will not refund for any services for which you have paid but not yet received.
  13. General
    1. These terms and conditions contain the entire agreement between you and us and supersede any prior understandings or agreements relating to the subject matter of this contract.
    2. We may translate these terms and conditions into another language for your convenience. However, if there is any conflict or inconsistency the English version will prevail.
    3. We amend these terms and conditions from time to time. Whenever you wish to use our site or services, please check them to ensure you understand the terms that apply at that time.
    4. We may transfer our rights and obligations under this contract to another organization. However, you cannot transfer any of your rights or obligations under these terms and conditions to anyone else without our prior written consent.
    5. Unless we transfer our rights and obligations to another organization, this contract is between you and us. This means that no other person or organization is a party to this contract and that they have no rights under the contract.
    6. If we delay in exercising any right we have under the contract, this will not stop us from exercising that right against you at a later date.
    7. If there is ever any dispute between you and us, then it will be resolved using Malaysia’s law. We both agree that proceedings will be brought in the Malaysian courts.
    8. If a court decides that any part of these terms and conditions and disclaimer are invalid or unenforceable, the remaining sections of these terms and conditions will not be affected and will remain in place.

Last Updated On: 20 July 2021